Returns and Refunds
We do not offer any type of refund or return under any circumstance. Our pieces are thoroughly checked prior to leaving our warehouse we will no take any responsibility once the piece or order leaves our warehouse for any breakages or damages during transport/shipping.
If your order is damage or lost in transit from dispatch from our warehouse to the specified delivery destination you must contact the delivery, freight or courier company direct and follow the claims and complaint protocol direct with the delivery company this is not the responsibility of Yak and Yeti Trader to make any enquires on the clients behalf due to orders that are lost or damaged whilst in transport as this out of our control being a third party.
Please be advised it is the customers responsibility to pay for all delivery shipping /freight and removalist fees at all times. If an order or piece requires return shipping or return delivery via we are not responsible for any delivery fees we supply goods only.
We have no direct affiliation or relation or ties with any third party delivery, shipping, freight or removalist service. We offer a complimentary delivery quote fee for guidance only it is up to the client if they wish to proceed with the quoted delivery fee if you choose to proceed with the delivery company they will then be in contact direct with you to organise further proceedings this is then a binding contract between the client and the delivery company direct. Yak and Yeti Trader do not have any binding contracts or agreements with a third party delivery service company that the client has agreed or selected to have their order delivered by.
You are not obligated to use the delivery service quoted fee we have offered as guidance only you can select and quote your own preferred delivery, freight, shipping, removalist or courier company. We have a complimentary Click and Collect pick up service from our warehouse via appointment only.
We do not accept return of goods if the circumstance is change of mind or preference of natural variation in patterned items like, wood, rattan etc. Most Yak and Yeti products are handcrafted, therefore some variation between each piece will be evident and will vary.
Due to the construction of our products our oversized rattan and timber items they are shipped fully assembled. Please be sure to select & purchase carefully, double check measurements to ensure they will fit through doorways/access points.
The surface of natural & handmade pieces is crafted to embrace and enhance the natural grains, textures and differences in each piece these variations are not considered a fault. We do not offer any returns for the above issues that may arise.