Yak and Yeti Trader does not provide warranties of any kind on any of its products. Our pieces are handmade by artisans globally they may have slight flaws, cracks or imperfections some pieces may display a wood binding product putty type which give them a unique character as no one piece will be identically the same this is not considered a fault . The materials used are natural and raw they may have variances in colour and form. Teak timber contains natural oils after time it may fade into a light grey patina after some time slight cracks may appear this is the inheritance and style of the timber if you prefer the golden colour of the teak wood we recommend teak sealer rather than using a teak oil this maybe used to maintain the original colour slow the fading process. We reserve the right to update the terms and conditions set out herein without notice.
Our pieces are thoroughly checked prior to leaving our warehouse each piece is also photographed before it leaves our warehouse. We do not take any responsibility once the piece or order leaves our warehouse for any breakages or damages or lost items during transport/shipping each. If you would like to add warranty insurance to your piece whilst being shipped please contact us direct prior to purchasing for a quotation. *please note if you choose not to add warranty your order will not be covered for any breakages or Damages once your order leaves our warehouse with our preferred freight carriers.
Please be advised it is the customers responsibility to pay the return shipping /freights costings of the Piece purchased and being returned if it has been confirmed by YYT that it is faulty.
All orders that are placed through our online store is an offer by you to state you are purchasing the particular item in accordance with our terms and conditions.
We reserve the right to accept or reject an order you make using our Website for any reason. We advise you to please select carefully. Every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction. Furthermore, we reserve the right to cancel your order and provide a refund should our manufacturer advise us they are unable to supply a particular item. They require a skilled workforce to make our range and labour shortages can occur from time to time.
All prices are listed in Australian Dollars and they include GST. Yak and Yeti Trader reserve the right to change the pricing at any time without any notice.
By placing an order, you agree to pay the stated price plus any applicable shipping and handling charges. International shipping may require a Duties and Taxes payment which is payable by the client and advised by the carrier.
Pre-Orders / Back Orders /Custom Orders
Pre-Orders require a 50% deposit the deposit is non refundable if the order is canceled. Custom orders are to be paid in full for your order to proceed into production if the order is canceled for any reason the full payment will be taken and is non refundable. Delivery dates are an approximate and for guidance only. We will make all efforts try to get your order dispatched as soon as possible. As our pieces handmade sometimes we are affected by delays outside of our control. We reserve the right to cancel the production of any of the products in our collection. In this circumstance the payment that was received for the order will refunded to the customer if applicable.
Pre-orders, Back orders and custom orders must be paid in full including any optional freight costs orders they must be picked up or shipped out from our warehouse within 10 x days of arriving at our ware house we do not store any orders under any circumstance if this timeline is not met your order maybe canceled and the full payment /deposit will be non refundable.
Here at Yak and Yeti Trader we love to offer you an amazing unique online shopping experience. All information is that is supplied by you is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your consent.
To place an order with Yak and Yeti Trader you will be required to provide some personal information such as name, email and delivery address. We will also collect financial information such as credit card number, expiration date and the 3 digit security code. We require this information for billing purposes only to complete your order. In the circumstance if we have trouble processing an order, we will use your
contact information. Your telephone number is required for shipping purposes if the courier or driver requires contact you regarding the delivery.
The apps that we use to collect your data are located here:
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be “persistent” or “session” cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Yak and Yeti Trader endeavour to make every effort possible to provide accurate and updated content on this website. Unfortunately there may be occasionally price changes, sold out goods or unforeseen back orders and other unintentional errors on our site. Our freight services we recommend are an optional extra there may be unforeseen seen price changes that may apply after being invoiced that will be passed on to the customer this is not our responsibility to pay for any price changes or increases. We reserve the right not to be liable for these errors or changes and neither Yak and Yeti Trader, nor any employee or representative of Yak and Yeti Trader will not be liable for damages arising from the use of this website or the products sold here.
*Professional installation is required for installing our hanging chairs. Fittings are not included. Please install your hanging chair from the top outer frame work. We do not take any responsibility for damage of any property or personal injury. Yak and Yeti Trader exclude all liability to you or anyone else for any loss or damage of any kind. Any dispute arising between a customer and Yak and Yeti Trader will be settled in accordance with Australian Legislation.
Due to the construction of the product, our oversized rattan and timber items are shipped fully assembled. Please select and purchase carefully, please be sure to double check the measurements and dimensions to ensure they will fit through doorways/access points. Yak and Yeti Trader will not accept returns of any pieces if an issue arrises is listed above.
*Requires professional installation only fixing fittings are not included, the rope supplied is a guide only, your selected professional may need to advise and attach extra rope lengths to suit your desired sitting height as every installation case is different.
Oversized item, Please contact us direct via email to organise a shipping quotation by one of our specialists furniture removalists.
Seconds pieces will be listed as a seconds pieces on the product information listing.
-End of Line pieces / One off pieces / Seconds / Slightly damaged
-Outlet Store Seconds
-We offer No returns / No Refunds / No exchanges on any of these pieces